Even though my phone location settings were on the UHaul site would not allow me past that page. Simply kept instructing me to turn on location settings. I had to call local agent to complete return.David J.
Moving Truck Rental in Drayton Valley, AB at Home Away Inn
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Drayton Valley, AB T7A1R6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Rip off .. charged too much .. I did confirm all details before but at booking time gave me different service... bad experience..Gagandeep K.
Nothing all was very goodNeil R.
Better customer service/ communication Closer attention to detailShawn L.
The manager is a complete and total egotistical, money hungry a&&-+(e. The staff have no idea what they are doing, do not speak english very well and will not slow down for you to try and understand. They are very rude, ignorant and don't exactly care to be u haul operators as they even have a sign saying their hotel is their priority. When i had originally called i was yelled at and hung up on 3 times so i really did not want to use their services what so ever as this is now the 2nd time i have used them, one to return, other for pickup and return. The first time the manager decided a 25 gc would suffice for the way i was treated. This second time he wouldn't do a thing. They also triple charged me. When i called the call center, the 1st woman was quite rude and said the manager would be in touch, the manager here of course. The 2nd lady was an angel, i wish i knew her name but she was very helpful and with her help we realized how over charged i was.Brandy-Lynn E.
The pick up location the man was nice but I am not happy with how the trucks front end was wobbly going down the highway with a shudder when braking. I feel like it was not safe to drive . When I arrived I had to show a picture of a gouge in the tire... I had to drive it to get fixed and wait to load the truck setting us back in time.Wendy H.
Lady was nice but trouble with communication. Called and talked to someone on phone the entire time. Except to say goodbye!Bruce B.
The person at the counter was very helpful and expeditious.James R.
The employee processed our returned truck quickly and we were on our way very expediently.James R.
Job well done.Mike M.
The truck was dirty when I picked up. I was charged $25 to leave the dirty truck dirty. So I rent the truck only to clean it or else I will be charged. Unpleasant experience.Bhavarth D.
Rate was excellent for this truckNick S.
The rate was ridiculous for this distance. My daughter used the same u haul trailer from Calgary AB to Hudson Bay Sask and back to Calgary for more days for 1/3 the cost, the distance was a lot greater,Nick S.
Everything was greatKevin C.
I waited 25 minutes before getting the u haul key, even I ordered the u haul online. I returned the u Haul an extra hour coz we were running late picking it up. The charged should be deducted from the delays on the waiting time :(Salome C.
The windshield wipers were worn out, and pretty useless. The inside of the windshield was filthy. I had to vacuum the truck out before I would put my stuff in there. Unit was not great for driving across 3 provinces,hauling a trailer behind.Juanita C.
The tires treads on the truck that we were assigned were low. We requested the other truck at this location as the tires were is better condition. Unfortunately, the inside of the cab had left over food, a dirty dinner plate and was not clean. At any time this would not be acceptable but during the Covid-19 pandemic, this is a health risk to your customers. We later discovered that a fuse or relay was broken on the truck. This prevented the auto transport trailer's brake lights not to work. Again this is a big safety concern for us and other drivers on the roads. This also delayed our trip. We had to stay in Wainwright which was not our plan. We did not get on the road until 10:00 AM on Thursday. This added one day of travel and hotel expenses to our move. . There was no windshield washer fluid in the truck! This we found out on Thursday evening at dusk on a highway we had never been on before somewhere in Manitoba. We were terrified of driving off the road or into oncoming traffic. There were bug guts all over the windshield that the wipers just smeared on the windshield. We drove like this for 45 minutes, until we found a safe place to pull of the highway. Luckily we had windshield washer fluid in our car that we were towing.Darren D.
The guy was not very cooperative, poor customer service, rental truck was parked in a slushAli K.
I ordered a dozen furniture pads and we did NOT recieve them. I have to phone to get a refund.Bronson S.
Take away the uhaul dealer from this location, they are putting signs on the door with a code and refusing to do any uhaul work, they make you do it all over your phone and refuse to help, they also have sensitive information from customers that they shouldn't because they aren't actually doing u haul workKristine M.
They told me I had to do the return on line, parking was in a mud holeJason E.
Twice we've used this location and never will again. Apparently the contract had inaccurate mileage, had to wait two weeks to get deposit back. Husband could not finish using Mobile Drop-Off and lady working there couldn't care less to help him. The manager J was very unhelpful as well both times I've dealt with him personally. A U-Haul Representative named Simon on the phone this afternoon was also extremely rude regarding this matter. I'm so unimpressed and upset with how downhill your customer service has gone! I've been using U-Haul for over 15 years, probably not anymore though because of this.Elise N.
Thanks for all the service.SUNG KEE Y.
The vehicle was filthy inside! We are actually disgusted by the condition it was in! There was a film of dirt and funk across the windshield that made it very difficult to see at night through, and the condition of the cab of the truck was dirty as well. In the current pandemic situation that we are facing, this is unacceptable and we are very disappointed in the condition of the vehicle.Shannon S.
Don't make them use the online pick up your truck feature . It took us 1 1/2 hrs to get our truck using this option and we were parked right behind it in the lot. Would have been easier and faster to have the U-Haul manager meet us there. Your website was so busy the morning we wanted our truck it took 45 mins to load my info. We were not very happy! My husband has a new slogan for your company, Come for the experience and leave with frustration!!!! Overall though we finally got the truck and got our move done! We were also happy with the service of giving us an available bigger truck than I ordered and the extra miles and day!Malynda K.