Manager was not helpful and stand offish. I called 3 times to get directions and verify the address because Google maps did not take me to the right location. As a result I arrived later than my booked time. The manager was going to charge me for an extra 24 hours. I had to dispute the extra charge and this delayed me 30 minutes. He made it seem like my problem and he was not motivated to look into why the computer was charging me double the rate. It had to do with the late pick up. He was able to adjust this on the computer but after my effort to question the bill and understand why the double charge.
NADIA B
Shell Gas & Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Drumbo, ON N0J1G0
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Customer Reviews
- 2.5 Average Customer Rating
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Poor service there
JAMES BAlls good. Your staff was excellent
MICHAEL DIt would be nice if the all the staff were at least a bit familiar with the U-Haul process. Most importantly, if a unit is returned during open hours, closing the agreement with a final bill at the time of drop-off is preferred and expected. I received mine 2 days later. Unfortunately, we live in a scammers time and so customers will want proof of drop-off, that all is good and a final charge at the end of the agreement.
MICHAEL FThis station was extremely poorly managed and the equipment was missing and not maintained at all. It took almost 2.5 hours to get the truck and the manager was not on premises to help us, and the Uhaul representative on the phone was not very helpful. Terrible experience
Evan H