The app didn't work on my phone (not this location's fault, from the app reviews, it sounds like it doesn't work a lot of the time.) So I called to see if I could just come into the a store to pick up my keys. The guy on the phone told me to use the app and I again told him it didn't work, and that it wasn't even letting me create an account. I had to explain a couple of times to him that it wasn't anything I was doing, it just didn't work. He finally said I could come pick them up in the store, but when I dropped off the vehicle, it wouldn't be open. So I asked how to drop off the keys after hours and he told me to just go on the app and return it there, and I again had to tell him that I didn't have the app. So after we figured out that I was going to just leave the keys in the box, he then said, "Oh, I don't have the dolly you asked for", and I said, "Oh, ok, that would have been helpful to know before" (as it was a couple hours before my pick up time), and he just said, "yeah" in a monotone voice. So they were just going to let me get there without knowing that I didn't have the dolly I needed to move my furniture, and didn't seem to think there was anything wrong with not informing me of that. And to just say a monotone "yeah" was honestly so bad it was funny at that point. I don't expect employees to be overly polite, I don't even need them to be polite at all, but not caring enough to even inform me of an item that would obviously be needed for moving, was just wild to me. I'm glad I called and was able to make other arrangements, what a disappointment all around.
NICOLE D
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
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Customer Reviews
- 4.0 Average Customer Rating
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I was very happy with the Young man who has assisted Me on a number of occasions with the rental of a van or a box truck. He is very efficient, great communication, and knowledgeable about all the services and products offered by Uhaul. I am always pleased with My transactions with this location. I highly recommend as the prices are so much more reasonable and affordable than Budget that charges $150 per day for a panel van versus Uhaul $19.99 for the very same sized panel van. Priced for the everyday Person, not the wealthy!
michelle hI was very satisfied wit my rental experience. Service was prompt and courteous and the trailer was in good repair.
ROBERT DWe showed up after booking truck and 2 dollies 6 weeks before move day . We got 2 confirmations and thought we were set to go . Upon arriving we didn’t have dollies and there was nothing they could do to make that happen . The guys just said they never got dropped off at that location. We had a few super heavy things that required them . Anyways super frustrating way to start the day:(
Meghan BI didn’t know I had to do a photo check in of the trailer and when I noticed the email, it didn’t work. Not a big deal
RILEY M