This UHaul desk location is inside a neighborhood Food Market. The handheld equipment is NOT stored inside the truck. You have to get it from inside the store & return it inside the store! Unfortunately, the trucks are parked behind the shopping center so you’re responsible to get any rented accessories from inside the store to the lot behind the store where the trucks are located. Afterwards, you are responsible to checkin those rented accessories inside with a Food Store staff and not the Rental staff if returned after 5pm. For all of the trouble you have to go through, you will be charged an additional $20 because the rental staff doesn’t work after 5pm. This “Self-Serve” UHaul rental location is NOT at all User-friendly. 1. The lot is not at all conducive because there are too many trucks & equipment in the small space allotted. The lot is not at all well lit at night. 2. The requirements to check out & checkin equipment takes upwards of 45 minutes each. I was not informed of the $20 after hour return fee at the time of booking. Next time I need a UHAUL rental, I will drive 3 miles further so I don’t have to do all of the additional work required at this “self-serve” rental location. I believe this concept is making the customer do all of the work for the owner of the franchise and NOTHING IS DISCOUNTED! I hated the experience.
LAURA H
Dunwoody Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunwoody, GA 30338
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Customer Reviews
- 3.5 Average Customer Rating
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Great job
Jshane AGreat customer service 👍
ADEWALE YThis is the 2nd time I've rented from this location; this time not by choice. I had selected a different location and then was informed by UHaul that my requested trailer was not available at my chosen location, so I had to come to this location. This location is a food mart that does UHaul rentals as a side business apparently. The only employee present told me that she does not know how to connect a trailer to my vehicle, that I have to do it myself. She was the same employee that I had the same experience with last time. I have been informed by another UHaul location that UHaul REQUIRES their own agents to do the hookup (for liability reasons I presume), they do NOT allow the customer to do the hook up.
RICHARD EI returned my trailer 18 hours prior to my rental was due. They scanned it in 3 hours late then I had to call UHaul to get a refund for the extra day charged.
NICHOLAS L