Easy to work with and very helpful.
Kevin Y
4 Corners Riversports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durango, CO 81301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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JOE KHello, I wanted to share feedback regarding a recent U-Haul experience and request a resolution. I was provided a U-Haul with a lock that would not open—the key would not turn at all. I spent approximately an hour trying to access the truck, during which time I called the store but was unable to reach anyone or receive a callback. I ultimately had to use WD-40 and lubricant to get the lock open myself. During this delay, I had three staff members present, each being paid $30/hour, resulting in approximately $120 in lost labor while we were unable to begin loading. Because of this delay, I was late returning the U-Haul and was charged for an additional full day. While I understand late return policies, this delay was directly caused by the equipment issue and lack of support. Additionally, my interaction with the representative was disappointing. I was told I was not a good communicator, despite my attempts to contact the store and resolve the issue in real time. Given these circumstances, I am requesting a refund for the additional day charge. I would also appreciate this feedback being taken seriously, as the situation was both costly and frustrating. Thank you for your time and consideration. Best,
JESSE OHelpful and friendly
NANCY TNothing
Mark P