Morgan, was knowledgeable, professional, attentive and organized. It appeared she was holding down a VERY busy location (4 Corners Watersports) on her own. I noted a lot of Memorial Day Weekend movement and transactions happening. She treated each Customer in a friendly and timely fashion while taking notes, returning calls: Addressing each transaction on her own.
Bryan S
4 Corners Riversports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durango, CO 81301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy to work with and very helpful.
Kevin Ythanks!
JOE KHello, I wanted to share feedback regarding a recent U-Haul experience and request a resolution. I was provided a U-Haul with a lock that would not open—the key would not turn at all. I spent approximately an hour trying to access the truck, during which time I called the store but was unable to reach anyone or receive a callback. I ultimately had to use WD-40 and lubricant to get the lock open myself. During this delay, I had three staff members present, each being paid $30/hour, resulting in approximately $120 in lost labor while we were unable to begin loading. Because of this delay, I was late returning the U-Haul and was charged for an additional full day. While I understand late return policies, this delay was directly caused by the equipment issue and lack of support. Additionally, my interaction with the representative was disappointing. I was told I was not a good communicator, despite my attempts to contact the store and resolve the issue in real time. Given these circumstances, I am requesting a refund for the additional day charge. I would also appreciate this feedback being taken seriously, as the situation was both costly and frustrating. Thank you for your time and consideration. Best,
JESSE OHelpful and friendly
NANCY T