Clerk was rude and was the only one there. He did not assist with hooking up the trailer. I had to get help from two of his customers.
KEVAN K
Tobacco & Live Bait
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27704
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Customer Reviews
- 3.5 Average Customer Rating
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The location was not the location I requested when I made the reservation (second year that's happened to me in a row). When I arrived, the store was locked. I was about to leave, when a non-English speaking man approached me from outside. I signaled the best I could to him that I was picking up a trailer. He called someone on his cellphone, and handed me the phone. The uhaul rep explained the process and I hooked up the trailer myself in the rain. I've never been to a location where this happened. Every location I've ever been to, the uhaul rep hooked up the trailer and took photos of it themselves. When I dropped off the trailer, the process was similar. The gentleman that didn't speak english was present, but no help in disconnecting the trailer. I was very dissatisfied with this process. In addition to the general pickup/drop-off issues, the trailer also had significant rust on both passenger rims. By the time we needed the trailers use, one tire had begun to deflate. We put a can of fix-a-flat in it, and it held. But overall it felt a bit unsafe to drive.
Stephen BThe store owner wanted me to drop the trailer in an area where I would have to walk through a very large mudhole. He yelled at me trying to get me to drop the trailer in the water. I refused.
Edward SGreat experience!
RENEE BRecommendation is only because they had the equipment that I needed.
THOMAS K