The doors weren't properly labeled for the buisness I needed because they were in a shared building and when I got there. I had to go into the wrong side of the buisness to grab the employee because she was just hanging out over there. And the fact that I can't drop off a truck in the same city at a location closer to me, but had to drive 45 minutes across town just to avoid a fee is absolutely ridiculous. The company needs to not be so cheap and maybe think about hiring a driver to organize their inventory and to help customers. I am appalled by how shity uhaul treats their customers.
tristan k
America United Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79905
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Customer Reviews
- 4.0 Average Customer Rating
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Good service , easy procedure
Alexander SI mean the location itself is a bit dodgy literally just a dirt lot and a shack with unclear markings making it a bit ambiguous as to what services they offer. That being said the woman (women?) at the front desk are absolutely gorgeous and made me want to go back there to rent another haul just to drive it around the block.
JASON PFirst of all, the truck was not at the destination for pickup. U-Haul scheduler for El Paso instructed me to drive 15 miles to small U haul location the u haul 15 foot truck was filthy. The windows were dirty on inside and out, the cabin was dirty, plastic bottles and trash left in the cab. No blankets 6 each or hand truck. Extremely dissatisfied with U-Haul; except for the truck return location in Mesa was outstanding.
Randell DThe pick-up shack had no supplies and no packing material. I had to travel to another U-Haul location to get supplies, including those I pre-purchased. The furniture dolley and furniture pads were not available as well. Everything I needed was available at our original pick-up location on Montana. Why were we sent on a wild goose chase where no supplies were available. The U-Haul representative at the shack was very nice and apologetic.
Gustave V