Not a location issue, but I had to extend my reservation by 2 days. I went to the website to extend and it has a note to call the phone number to make changes to the reservation. I called and was on hold for about 20 minutes when I gave up. The phone message said to use the website to make changes to the reservation. I sent an email from the website and the changes were processed. The website/phone messaging is circular...Michael H.
Moving Truck Rental in East Moline, IL at Qc Cleanup LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in East Moline, IL 61244
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The app needs some serious work. We spent close to an hour trying to pick the truck up thru the app.Kayla W.
Great customer service really knows how to make a person feel Appreciate itIRA H.
The store was filled with cigarette smoke. It was terrible. The worker was just smoking in the office.Jeffrey U.
Everything was perfect can't ask for better customer service always got what u need on time when u need itIRA H.
Put down the Pal Mal cigarettes and get the cat off the counter.Nathan M.
The office was full of cigarette smoke, and I had to step outside in order to breathe, since my lungs won't tolerate it. Also, the attendant did not wear a mask, so that felt a little risky. Our reservation had been made online with all the fields completed, but the attendant went through the whole thing again with us, costing us extra time and requiring us to stay in the office for 15 minutes or more. The truck was good and clean though. We just won't rent from this location again, and we don't recommend it. There are cleaner U-Haul offices in the community.Matthew S.
Don't change a thing with this location they knocked it out of the park and had really maintained equipment! The lady and gentleman that were working couldn't have been more helpful even in the rain!Charles P.
Friendly staff and very helpful. Thank you!THOMAS C.
The staff was nice but I had to come back to the location after picking up the truck because the door was frozen shut.wesly D.
Person in office did NOT have a mask on. The office was thick with cigarette smoke. Person had to be asked to come out and take mileage and give us the amount the charge would be. Overall will find a different location to rent next time we need it!!Gary M.
First the office space for rental leasing is extremely small and over crowded. Secondly they had a huge cat laying on the counter , And the woman was smoking a cigarette and blowing it like a smoke stack. The uhaul was full of ice not cleared off from the snow storm ... The cargo area of the truck was full of the previous renters blankets and utility truck. The employee even asked me if I would clean it out. And they had the nerve to tell me if I don't clean the truck or refuel it I would be charged $60 I would never use this facility again or recommend them. It was very uncomfortable and appalling.Steven B.
The inside of the equipment was not cleaned. There was food, an empty water bottle and it looked like something was spilled. Other than that it was a good experience. ThanksPamela E.
Great location - easy to get the equipment in and out.Don D.
Trucks are old and app isn't user friendlyDavid M.
Took half an hour to start computer to sign off on it.NICHOLAS C.
did reservation online and received call that equipment is only available at East Moline location. employee at location is rude and she said you have 6hours to bring back. which it takes me to pickup and drop off takes 3 hrs. i didn't get enough time to move my vehicle. have to rest something else. not happyDaljeet D.
They were helpful and made the return easy.Robert T.
Very friendly and helpful staffGREGG M.
Nothing I can think ofNICHOLAS L.
To honest I can't think of 1 thing walking in to rent u haul I feel like I'm walking into a relative's house they treat customers like family addressed all my needs above and beyondNicholas L.
First of all, online check in/check out is a joke as it takes forever to work, if it works. There happened to be a person at this location who tried to help me check in but was unsuccessful. She was sweet, but she also told me that this truck had been in storage for 100 days without use or maintenance, not exactly the thing a person driving it 4hrs away wants to hear. We had to drive it in the rain and the wipers kept coming off. Also, slippers are not appropriate work attire; not only because it is unprofessional but it is also a safety hazard and liability.Jennifer D.
This location is awesome, Friendly, and Helpful. A pleasure to do business with! This was my second time going to this location, I would not go anywhere else! I would definitely recommend it!Debra Y.
Have always had great/ excellent experience with this locationJohnny S.
Unpleasant locationJanet M.