I picked up a 5x8 cargo trailer in Mount Vernon on Friday 2/27 and returned the trailer Saturday 2/28, the next day at Glacier West, shortly after they opened. I asked the gentleman behind the counter to come look inside the trailer and assess a tie down that had broken inside the trailer. It was an older trailer, and a wood rail piece glued to the wall with slots in it to tie onto had popped off the wall, like other pieces noticeably had, I think due to the glue getting old and brittle. He said it was no problem since other pieces were doing the same thing. A week later I notice a charge of over $30 on my credit card with no warning or info. I called Glacier West and they claimed I returned the trailer on Sunday 3/1 at 5pm, which is when it was due to be returned by anyway according to the rental agreement, however I dropped it off in the morning the day previous. They said they would look into it and call me back. Within a few minutes of getting off the phone I receive an invoice via email with the charges and the "claimed date and time of return". Shady practices to try and retroactively charge customers for late fees and insurance when the product was delivered over 24 hours early. If this is poor book keeping, then that speaks for itself. But the time they claimed I returned the trailer was the actual due date and time on my original rental agreement. So, not late even by their inaccurate book keeping.
Christopher M
Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
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I'm a repeat customer. The young lady provided tips on twisting each.chain to make them shorter so they would not drag on the ground. I was checked In and on my way asap! Excellent customer service.
Robin SMet all my previous U-Haul expectations and standards.
Jerry BI was lucky I had someone with me to remove the trailer. That is not a one person job.
HEATHER SThe only issue was the lockbox lock had 4 digits on it and the code given only had three digits. I eventually figured out to set the final digit to an empty value to get the lock to open but that could have been made more explicit.
Rick N