The entire truck had standing water in the mother’s attic and main back area. I had to use tarps and even that still got my stuff wet and some ruined. I had a mattress cover and the water got through that. What a nightmare. I was late picking up and the customer service rep, Toni was not apologetic but a jerk. Called again and got someone far friendlier. Moving day doesn’t always go as planned but this reservation without payment and pickup window times kinda suck at the customer experience level. I’ve used uhaul five times and never had this bad of an experience.
Brittany B
Woodfords Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eau Claire, WI 54701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It is an auto shop so it feels like an auto shop. I did the remote check in and just handed the guys the keys. it was fine, but I really didn't work with them much.
Michael RPleasant, comfortable, and secure. Woodford sets the bar high. Thank You to the man who greeted us with his pleasant demeanor and professional attitude.
Ronald LThe location was closed. I marked that I wanted in person check in when getting the u-haul truck. I had to go throught the mobile app, which is fine but that is not how I wanted to do this. The whole process a pain and not easy to navigate. The whole experience was bad from start to finish. I do not think I will use U-haul again. The inside of the vehicle was clean but it had NO GAS in it. The very first thing we had to do was go to the gas station to get gas. Very disappointing. This was not the truck I ordered. I ordered a 10 foot truck back in April. I received a 26 foot truck which was NOT NECESSARY. One of the other U-haul places claimed that they didn' t have any 10 foot trucks even though there were 10 sitting there and were there all day. We passed by the business and saw them there. The vehicle we used was a gas guzzler. We spent so much money in gas it is ridiculous.
Tom APicked up my trailer - in and out quick - nice!
Steven S