"My recent U-Haul rental experience was disappointing due to the poor condition of the van. The interior was quite dirty, specifically the front seat, which was covered in pet hair—clearly from a previous user. While an attendee did make an effort to clean it after I pointed it out, the overall vehicle remained dusty and had a persistent odor. I felt compelled to clean the van myself, spending time wiping down surfaces, vacuuming the seats to remove pet hair, and doing a light vacuum in the rear. Another point of frustration was the fuel level upon return. The needle was literally a hairline below the pick-up level, yet I was required to add more gas (note: I added gas just not enough to get to the pick up line) This left a particularly bad impression. Greater attention to cleaning and detail is needed for these rental vehicles. My experiences with companies like Enterprise have always involved receiving a meticulously clean vehicle, a standard that should be expected from U-Haul as well.
RENEE B
Edgewood Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgewood, MD 21040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have delt with this location about half a dozen times now. And everytime they have been perfesonal and polite not to mention the vehicles themselves our well maintained. Would highly recommend this location if you are looking for quality, and timely manner when dealing with customer. 9 out of 10 customer service 10 out of 10 overall service
FRANKIE PVery professional, courteous, respectful and polite.
EDWARD Lguys were helpful and didn't keep me waiting, would definetley use this location again, that's 2 times now. two thumbs up
THOMAS AIt was easy to see what trucks were available on the website and to pick and schedule a rental. Picking up was no problem, after checking out the vehicle for damage (make sure you bring any damage to the attention of the renter). The truck was in very good shape and ran well. I will say that the listed rental price is a come-on in that after various added charges, mileage and replenishing with gas for what you used it easily adds $100 to the final charge.
William W