Thanks
ALI W.
7 Heaven Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5H0Y6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The van that we rented was equipped with all season tires. All season tires are rated for 3 seasons; at -7C they are dangerous and cannot be used. We got stuck multiple times and needed to use gravel to gain traction. If we had know at the time of the booking that the van had tires that were not suitable for winter climate we certainly would not have rented it. After talking to roadside assistance and customer support they suggest we do the 'penny test' and send pictures. They then sent someone from somewhere to check the tires. This gentleman admitted they are not safe in the winter, especially right now seeing as it's -25C where I rented the van. But he also said U-Haul wouldn't accept that seeing as these tires were in good condition. Eventually an area manager contacted us saying the cost would all be covered and to keep it as long as we need. 2 days later the rental store charged us for 3 full days and claimed we returned the van at 10:08pm which was completely false. The area manager quickly reversed the charges for us. Darren was very helpful. If there was a winter package offered we would have happily paid for it at the time of the reservation. Talking with customer support that is based in Arizona and attempting to explain the difficulty of winter driving with basically a summer tire was frustrating. Most of the so called "management" was rude and condescending. It's absolutely reckless to rent vehicles that are not equipped for safe driving and I will happily tell that to anyone that wants to listen.
David C.Someone could hecwarming up the vehicle and cleaning the snow off
robert F.It was not the location but the equipment I ordered was not there. The people were very nice but there was a delay on the return.
Candas Jane D.When I arrived for the truck there were no furniture dollies like I requested and paid for (a refund is requested). The location was sketchy and I was apprehensive leaving my personal vehicle. The other U-Haul truck had the passenger side window smashed out of it. My rental truck was very nice and lovely to drive. Probably won't choose this location again though. Please consider refund for equipment not provided. Thank you, Tanya Labinowicz
Tanya L.