They did not have the van I requested. I was forced to load your app that could not handle basic phone format. Had to call and rest things. Getting the Van wasted an hour of my time and I had to do all the work. I wasted one hour of my workers time. I will not use this service again and will go to a place that has staff.
Brian V
Lube City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5M2R4
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Customer Reviews
- 3.0 Average Customer Rating
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Booked a uhaul for 2pm arrived at the pick up site and no uhaul was available.. waited 1hr before I was finally able to get another truck and then they charged my card $260.. for 30 miles and 6hours of a rental.. I feel completely robbed taken advantage of .. very unhappy and going to contact their customer service team to see if they will give my money back… that bill should’ve been no more than $120.00 and that’s being overly fair
Vaughn GOnline service and phone service are delayed. unclear and unresponsive. website is just purely awful and the app is worse
James DMade a reservation. Checked in online. No vehicle when we arrived after a 45 minute wait.
Keith RThis location was half an hour away from our location. I feel U-Haul ripped us off adding on extra kms instead of a closer pickup spot.
Jeanine F