Unfortunately the person working there (while very nice) had no idea what to do and the owner/manager took quite a while to answer the phone. (Or there were multiple people who had to be called. But once the manager was reached, it was a simple enough process to check in. I was a half hour waiting for the truck though. Once I got the truck it was clean, which was nice, but it didn't run super well: it struggled to reach road speeds, which to be fair, was less of an issue since it was snowing and I was going to be going slowly anyway. Bringing the truck back was super simple though.Jessalyn K.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Edmonton, AB T6E5P2
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- 2.0 Average Customer Rating
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I went there and the person working in the shop said I dont deal with Uhaul. So he kept making calls but noone was picking up. I was supposed to pick it up at 10, i ended up there till 11:00 am. I was so frustrated because i have 3 people waiting at my place that i am paying them 60 dollar an hour to help me move. The fuel was so slow, lil under 1/8 of the tank, so I had to go fill it up before using it which is also costed me more money as people waiting at my place. My friends and I always used Uhaul but after this experience, I doubt i am ever coming back againKaram A.
Excellent customer serviceShahid S.
This location is in the middle of a strip mall and there didn't seem to be a good place to park the vehicle for drop-off. The U-Haul sign in the store window was very difficult to see, so we weren't even sure we were in the right place. The people were great - clearly new to the U-Haul experience, but they did their best to make the process as painless as possible. It's just not a good location to drop off a large truck.Kelly B.