The gentleman that helped me was told by me the gas don't match. He went back inside and looked at the information on the computer and said that in the system it stated it was correct. I had taken a picture of it and showed him. He still didn't want to correct it until the other gentleman saw it and told him to correct it. He didn't ask how long I needed the truck either. He had took it upon himself to put 4 hrs. The other gentleman had to show him how to correct it as well. Overall I was able to get a vehicle and bring it back the next day.
Rochelle M
Happy Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Cajon, CA 92020
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How U-Haul Reviews WorkI was overcharged!
Greg HCustomer service very professional and friendly 🙏
ALONIE DThe service and equipment were excellent. The poor arming stems from the billing practices. I reserved a trailer for the hours of 0800 for pickup. I picked it up at 08:30. I had intended on returning the trailer by 4:00 but told the clerk that if traffic was bad on my return trip I might not make that timeframe. He told me not to worry because the rental was for 24 hrs. I returned the trailer at 07:22 the next morning and was charged double my original price quote, without my consent. I will be filing a complaint and if the charge is not reversed, a fraud claim will be filed with my credit card bank. This type of business practice is unacceptable.
Dave WTruck needs some work, but the people are very nice!
lance s