You can have the vehicle rented at the location the customer was directed. I spent over 2 hours and drove nearly 90 miles to pick up this truck. I was first directed to a site on Broadway in Wichita. Then it was changed to Pawnee in Wichita. Then I was sent to a site in Andover, KS where I found my reservation had been changed internally from a one way 26’ truck to a same day local return on a 15’ truck. I then spent 30 minutes on the phone with a representative before ultimately being sent 45 minutes from my home to Eldorado, KS where I finally got a truck. I was told that the dispatch in Kansas was down and the representative could not give me any type of refund for all the problems, but I would definitely have unlimited mileage. Then on turn in, I got hit with another $12 charge for going over the mileage. I’m done with U-Haul.
Michael W
Wheat State Rental Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Dorado, KS 67042
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Customer Reviews
- 4.5 Average Customer Rating
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I don’t think there’s anything you could do to improve at either location. The pick up location was absolutely wonderful. Very nice pleasant and professional the drop off location brand new clean extremely helpful. You couldn’t ask for better and the rate was just I felt was tremendous.
Wesley WThe procedure for taking pictures at checkout is problematic if you have an older phone.
Jason WVery easy to book and pickup. We have used the same service at this location previously!! Thanks
Michael WMake after hour returns a little more convenient - I thought I followed the instructions but apparently I was wrong.
Monte S