Customer service was excellent and associate was extremely helpful.
Carol C
Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79925
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Customer Reviews
- 3.5 Average Customer Rating
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It’s a convenience store the clerks really don’t know much in there. I had a situation with the door being stuck on the truck. I felt like roadside assistance gave me so many problems asked me the question over and over again and I told him my phone was about to die and it did. Extremely frustrating. Thank God I got help from people at gas station. I felt like the guy from roadside assistance was very condescending with me. This experience has left a bad taste in my mouth and I don’t think I’ll rent from U-Haul again. I’ll definitely use another rental company.
GEORGENE CI just saw the whole process was awkward and it took a long time
GEORGENE CWas disappointed my reservation was changed twice especially after visiting the original location I had picked had several 15" trucks in their parking lot. Although everything worked out, it did set my schedule back a couple of hours.
IVAN AI paid for a dolly along with the vehicle but when I arrived I told there were none. However I was still charged for the dolly and haven’t been refunded the amount for the dolly
Celeste R