The only issue was a glitch in the new booking software. It wouldn't allow me to take the required pictures that are needed to complete the transaction.
LYLE R
Postmart Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
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Customer Reviews
- 4.0 Average Customer Rating
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Rental unit was old but still got the job done, interior showing some wear such as steering wheel cover going and older vehicle smell. But not a deal breaker. Maintenace seemed fine. Location could probably have cleaned the unit just a bit better but again not a huge gripe and I reserved after hours. Just that I have rented units that were newer/updated in the past, such as low deck and gentle-ride but got the job done. Truck still had plenty of power and gas mileage as expected. Rental location was great for my need. One thing is that I used Mobil check-in and when reserving the night before you do not mention that you must pick-up your vehicle within 1-hour of your scheduled time. I was late picking up and it delayed my approval a bit, but I was more worried that my reservation was cancelled (it did not). Maybe I did not see the note with reservation confirmation the Nite before about the 1-hour time limit to pick-up, but everything worked out. I do like the Mobil check-in option, worked well once I found the button at the top to check-in. Another thing is with tolls (Illinois) and not sure yet if we will get charged an administration fee using Uhaul plate-pass as it was not in the contract or noted during reservation. We were told via Chat we will get an email to pay the toll bill, so we will see if includes any admin fees, just would have liked to know if there would be one and in Illinois there is cash (double the cost) vs Ipass/Plate rates. I did not want to be charged a toll-cash rate but will see. Since I Mobil checked-in I could not ask front desk of my location and if they knew. It all worked out, so far and reasonable cost overall, pending toll charge I receive.
Matthew BPostmart is the best!
BELINDA Fuse this location every time. always all good. thx
OLEKSII SI did not realize I was using a location that was not a UHaul dealer, but rather a 3rd party. The owner of the store was unhelpful and kept asking me to call UHaul to get my questions answered. I'm thankful I had a smart phone however I don't feel comfortable using it as a check in device, and the owner told me that if was a requirement from U-haul. Even though there was a sign that says the U Haul representative could use their UHaul scanner to do this. The store was a MESS and it did not feel safe. it was also hard to find the store, and I didn't know where to pack my car while using the truck. Overall not a great experience. Please do not rent from this location.
JENIFER C