So I reserved a 20' truck over a month ago. No one contacted me the day before like you said you would. When I get there to pick it up I get a txt message that says due to equipment availability I am being upgraded to a 26 foot truck and I don't have any other options so this 26 foot truck is three times what I need and takes three times as much gas on average I got 6.8 miles to the gallon cost me an extra $300 in gas because you didn't have the truck I reserved a month in advance available for me so I really feel like that you need to refund me the difference of what I spent on gas versus what I would've spent with a 20 foot truck and that's the only way you gonna satisfy me if somebody don't call me and talk to me about this I will never use U-Haul
tommy butler
Lees Transport LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, NC 28337
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- 4.0 Average Customer Rating
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Very nice people and went above and beyond to make sure I was satisfied.
John LewisFacility was closed, only dropped off equipment.
Rhonda MizelleVery easy mobile pick up and drop off
Jason WoodisI Did not like the way she told me To go back outside just becuz I had a Black hat on and a Jacket SmH that's profiling someone. I have a hat on due to me having a ear infection to try to keep wind out never judge someone by how they look
Maliek Huff