So the issue we had is originally we requested a truck at another location. They called us a couple hours prior to pick stating this location. Which now we would be paying for more mileage since it would be further out of our way. We tried to call this location got no answer when in person we tried to explain our situation and it was said to deaf ears. On top of it the truck was left on empty which was another inconvenience for us now having to put gas prior to us being able to move which we were on a time limit. The other issue was the location time they closed at 5 vs the org location closed at 7:30. I was not thrilled with this and no one seemed to give two shits how much they put us out of our way. I would love a phone call back by a district manager.
Jose R
The Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove, CA 95624
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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JERRY PThe person helping me was great!
Angelina BThe U-haul was clean when I picked it up. The back of the truck was hard to lock. I provided feedback when I returned the vehicle. I would like to be able to pick up a vehicle in person or on the app.
Kelsey SLockbox was hard to unlock
Rick D