Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

416 reviews

8805 Elk Grove Bl Ste A   Elk Grove, CA 95624

(916) 685-6830

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(916) 685-6830

8805 Elk Grove Bl Ste A
Elk Grove, CA 95624

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Tanning your employees is very important, but everything was good thanks.

JUAN N. 
Rating:
5.0

It got really busy when I was picking up.... It took a bit longer than appropriate. HOWEVER, the lady at the counter who helped me was AWESOME! On point, great customer service. Chatting with customers at a PERFECT level; cordial yet to the point. Gent I dropped off with and talked to on the phone was the same! VERY efficient, very kind and worked well with me for an am drop off. Very well done folks!

JEREMY B. 
Rating:
5.0

Easy peezy.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

LENN D. 
Rating:
5.0

Everything was perfect!!

BRYAN M. 
Rating:
1.0

Be honest, was told by the owner I would get refunded back $40.00. Never got the refund. I know it's only $40.00 , but it was the principal of the matter.

HARRY B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

VIKKI D. 
Rating:
4.0

The young man at the counter was not wearing a mask. Speaking with another customer he cited his political beliefs as the reason he wasn't conforming with company guidelines. I was in his presence only long enough to give him a key and leave so it didn't bother me at the time, but it was concerning.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
2.0

Fill the damn truck up with gas before the customer picks up the truck.

Michael C. 
Rating:
1.0

The guy at the front was an asshole and very fucking rude.

JAVIER H. 
Rating:
1.0

STAFF EMPLOYEE WAS VERY DISRESPECTFUL AND CUSTOMER SERVICES NOT PROFESIONAL. I WILL NOT RECOMMENDED U-HAUL.

Michael A. 
Rating:
1.0

There was a guy, I think the manager or the owner was very mean.

MOHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

JAIPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Benson M. 
Rating:
3.0

The first person who helped me checked in. Was rude and lacked customer service skills. He was a white male in his 30s.

JASMINE G. 
Rating:
5.0

Love the service thank U! 😊

james W. 
Rating:
2.0

Reserved a 12 hour rental, upon pick up I was told I would have to bring it back in 6 hours and wouldn't be able to use the after hours drop off.

Alex R. 
Rating:
5.0

Thank you guys, I think you just need to maintain this level of good work during this time, to satisfy every client.

RAADABDULQADER S. 
Rating:
1.0

I rental car for 24 hours are use 39 minute and I returned back the car they charge me for two days that I call the cashier they told me a refund it and I didn't receive any refund

ABDULJAMIL N. 
Rating:
5.0

Very efficient check in

bill M. 
Rating:
3.0

How i get 56mile to the truck...my house is only 11miles..and the mileage at the truck it's broken..i have the picture...i would like to file a report..

EDMON U. 
Rating:
5.0

Staff was polite, professional, and just plain good human to their customers.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR K. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Nothing additional. The desk person was very kind and helpful.

Abraham S. 
Rating:
1.0

Extremely rude clerk. After a six day rental of an appliance dollie, he charged me for an extra day when I was 40 minutes past the return time in the morning. I laughed and said "You're kidding, right?" He got even more rude and told me to leave and that he wouldn't even take the dollie back or give me a receipt showing it was returned. I ended up on the phone with U-Haul for an hour just to be able to return the dollie. He wore his mask down under his nose and was clearly ill, sniffling and wiping his nose, so I stood far away and that seemed to bother him. The rudest person and most unhappy person I've encountered in a long time. Refused to let me talk to anyone else other than calling the 1-800-Go-Uhaul. This was at a local Fedex Mail store, where I have done business countless times, but never again.

RANDALL B. 
Rating:
3.0

Very little room to park the trailer. Parking lot is very small.

Jeffrey T. 
Rating:
3.0

Employee took my keys and said okay thank you. I said I would like a receipt or something showing I did in fact turn on unit. He said I would get something via email in sometime today. I found this unacceptable

Lynn W. 
Rating:
2.0

False advertising 19.99 ended up 102.00

Tyrone G. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

wash the inside of the front windshield between customers

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

GZACHEW A. 
Rating:
5.0

everything was great.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Don't deal with the 1800# only desk with the location or online so that you get the correct info and a respectful person to speak with.

Shyla O. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

Sanqiang J. 
Rating:
3.0

Turned the equipment on Saturday morning and it was not checked in until the following day

FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

Very good

sal E. 
Rating:
1.0

It appears you guys have charged my credit card twice. And I've been calling trying to get a straighten out, but no one is returning my phone calls. Please advise

ALFRED H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL I. 
Rating:
3.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

MANRAJ T. 
Rating:
5.0

Customer did not leave a comment.

Cristine D. 
Rating:
4.0

Customer did not leave a comment.

APRILELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Haoquan L. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

The Box Store is awesome. A quick and painless transaction.

GREGORY S. 
Rating:
1.0

I was was rescheduled after booking my trailer to a different location, I was then rescheduled another time 15 miles away from my location.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

ALLAN V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
2.0

Overall the equipment was ok.. seems like there are charges that really don't save money. Staff was ok.. a bit weird but at least I found the supplies I needed. I did appreciate the person who helped asking me how everything went when I was worried about the rain.

ANGELA B. 
Rating:
3.0

Every time I go to this place, I encounter one problem of the other. This time, I was accused that I damaged a part inside the truck. It was not anything I would use. I did not touch it or trip on it. The screw of the part could have fallen off on its own. As a result, I have decided to stop going to this place. Also, if I could find another truck rental company, I will not use U-Haul any longer.

JOHNNY M. 
Rating:
5.0

Again, my issue is with the call center staff. You should allow feedback forthem as well. With your customer service representatives, you would receive negative feedback!

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

AMBER G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Was concerned when I went into store to pick up truck. Person who helped me did not wear a mask, he acted like a manager so even more concerned. When I dropped off truck different person who helped me did have a mask.

GENE T. 
Rating:
5.0

This location is nice, but it would be great if renters were allowed to park on site and not across the street.

RONALD J. 
Rating:
3.0

Start by giving a separate number to those with current reservations rather than the regular 1-800 number. If I am sitting in the truck with a question, I should not have to wait on hold for 20 minutes to get a representative. Improve the app. Don't change reservation spots or times without prior approval. Make certain the personnel responsible for checking out equipment are properly trained (the ones at our location did not know what to do and could not help when the link could not be used to provide the damage report before our rental).

Barton S. 
Rating:
2.0

Made an 11 mile trip, got charged for 30. I would come back but I'd be more cautious next time instead of trusting the staff to do the final check in without me being there.

Lam T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Good job 👏

Tatyana S. 
Rating:
5.0

The staff there Are great!

Kimberly C. 
Rating:
5.0

Have the staff diconnect and move the trailer.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

LY A. 
Rating:
5.0

Very nice experience with fast and efficient service. Will definitely rent from this location again.

Leigh D. 
Rating:
5.0

It is difficult to do self drop offs and pickups. The website always says that I need to share my location and change my settings but they are already set to give permission. Also sometimes you can add photos. When you click on it it just highlights the area.

Marcos H. 
Rating:
5.0

Understanding of the above and stayed late to receive the trailer that I returned 17 hours early.

Robert W. 
Rating:
5.0

The check in process was a little confusing. I had done the mobile check in order to bypass the line, but I still needed to wait in line to get the keys. Maybe I didn't understand the process. The owner was kind and accommodating and even pulled the vehicle out for me! Check in was much more expedited.

Suzana M. 
Rating:
3.0

Small location, difficult to park a 26foot truck

GORDON H. 
Rating:
3.0

The employees took forever to come out of the back room and acted like I was inconveniencing them.

Kensey N. 
Rating:
5.0

Customer did not leave a comment.

Liezl R. 
Rating:
4.0

Fast easy trucks were great

JAMES A. 
Rating:
3.0

Maybe this review isn't for the exact location but UHual overall. My trip got delayed 4 hours because a scheduled pickup got moved and I wasn't notified until I arrived. It's costly and time consuming when you have people scheduled to help you move and they were also having to wait or can not help you anymore. Needs to be a better way of reaching out to people and confirming that they have been notified of any changes. There wasn't any fees waived or another location to accommodate my schedule pickup time.

Rath N. 
Rating:
5.0

Great customer service.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Curtis O. 
Rating:
3.0

trucks are dirty. there was no disinfection on the trucks, no inspection after i return the truck.

RONALD A. 
Rating:
3.0

Understaffed. One lone person was accepting mail, processing postage, and trying to check-in my vehicle. All at the same time. Also, Drop the mandated mask mandate. I'm here to rent a truck, not go into surgery.

Gregory S. 
Rating:
1.0

This is the second time my reservation has been inexplicably cancelled right before I picked up. Its cost me thousands in revenue as I use it for work and you've lost my monthly business.

Deshannus G. 
Rating:
5.0

Levi helped us with the rental of a van. He was friendly, knowledgable, and delivered quick service.

EDWIN L. 
Rating:
3.0

The vehicle was not ready at my reservation time due to cleaning. I ended up not getting the truck until 30 minutes later but the person at the counter said I still needed to bring it back at 2pm (rather than 2:30pm) because "There's another reservation after you"...not my problem that they weren't ready.

LYNSEY C. 
Rating:
5.0

Customer did not leave a comment.

DEMETRA A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

RONALD Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

They are so nice and so helpful here! Wonderful people!

IRIS J. 
Rating:
4.0

Blinkers on 4x8 trailer work intermittently.

Magdiel C. 
Rating:
2.0

We had a 26ft truck on hold and paid for and it showed up late with no gas. We ended up paying for a 20ft truck which we had several more trips and more mileage we paid for. Staff at Box store didn't apologize and were not concerned about the delay and our frustration. Total dissatisfied customer.

James M. 
Rating:
3.0

Customer did not leave a comment.

KIM B. 
Rating:
5.0

The person who checked us out was quick and got us on our way

JORGE C. 
No reviews have been submitted for this location.

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