Very helpful and friendly.
CHARLENE J
The Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove, CA 95624
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Recommendation, it would be nicer to check in earlier in morning at 8:00 AM instead of 9 AM.
Saroj GQuick and easy
MARY B: Complaint Regarding Dishonest Treatment and Vehicle Issues Hi there, I had planned to rent a truck for three days and return it to the same location. When I picked it up, the vehicle appeared fine except for an approximately 4-foot scratch on the driver’s side of the cargo box and a few small scratch holes on both seats. I filled the gas tank (about $114) before heading to my company’s corporate office in Livermore to load a 250-pound floor safe, then continued to Oakland. At around 4:00 PM, just before arriving in Livermore, I heard a clicking noise from the driver’s side area, and shortly afterward the SERVICE ENGINE light came on. After a brief stop, I hoped the warning light might go off during the drive toward Oakland. However, I decided to return to Elk Grove that night to unload the safe with my son’s help. The next morning, I went to The Box Store intending to swap the truck and continue my planned trip. I explained to the staff member what had happened and that my trip was now delayed by one day. He took my key, inspected the truck for about five minutes, and then told me the vehicle had a “false engine light” and instructed me to rent another truck from a different location. This explanation felt dishonest and unacceptable. There was another young male employee present who may be able to confirm the interaction. I request that this matter be reviewed, including the service light issue, the misleading explanation, and any related charges. Thank you,
Ta HExcellent service
CHARLES Y