I had to return my truck putting an additional 70 miles on the truck due to the location not having a correct combination for the lock. I was suppose to be credited an additional 100 miles to compensate for the mishap and was not. Instead I was charged SIGNIFICANTLY for the mileage... I returned the truck and it wasn't until 3 days later and me calling corporate to finally get them to check in the truck THEN they tried to charge an additional 52$... beyond disappointment barely scratches the surface...
Joseph W
Carroll Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emigsville, PA 17318
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Customer Reviews
- 2.5 Average Customer Rating
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The location is not labeled something should be done
SIMON PThe person at the location didn't know how to check people in or out. They had to call somebody else to check me in. The app wasn't working for me to check out. Usually as long as you drop the keys off.The person will check the truck in the next morning. I had noticed that it wasn't checked and I message customer service. They said as long as I dropped the truck off and gave somebody the keys, The store would check it in They never did and you hauled themselves had to reach out to me because they thought I never returned the truck. I just now got my final receipt Six days later On top of that, I had asked for a Dolly at pick up.They didn't have one and insisted that I just never ordered one. When I went to the uhaul depot, they said that.Yes I had Ordered one luckily.The guy at the front desk there was able to help me. The uhaul App usually doesn't work for me. And the website for the counterless pick up, I can't ever take photos.
Jessica LVery confusing environmen)t. Clerk did not speak English
Peter GI ordered a dolly and hand cart and they didn't have any
Barbara S