Glenn intentionally lied to me about extending my drop off dates resulting in me losing out $300. Basically when I went there and told him our plan he told me to extend the drop off dates, telling us if we turned in the trailer early we would be reimbursed the extra days and this way was safer and wouldn’t result in late fees. But when I dropped it off, the nice lady at the drop off location told me we were lied to and that U-Haul doesn’t reimburse for unused extra days and that we shouldn’t have bought them and instead just took the $40 per day rate. Instead, we turned the trailer in early, but were still charged the full rate of 8 extra days with it despite not having it. Glenn has zero respect and flat out lied to us. I hope you consider canceling your contract with him. Additionally he showed up late to our pick up time and made my wife very uncomfortable with his sexist comments during our pickup time, so much so that she did not want to get out of the car when we picked up the trailer. I understand these are serious allegations, so if you have any questions I am happy to take a call if it means he faces repercussions
TYLER F
MGM Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Enid, OK 73703
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Customer Reviews
- 4.0 Average Customer Rating
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lot was cluttered and crowded.
James BCan't think of anything.
KIMBERLY MGlenn was super helpful.
Randy FSite was a little tight, lot of vehicles on the lot. Parking was a breeze once they showed where to drop the unit
MICHAEL K