I rented a small truck for a few hours and when I picked it up, the owner at Pioneer Muffler handed me the keys once I’ve paid for the estimated mileage for a total of $125 give or take. I returned the truck same day and on Monday, I had an additional charge for the rental of $171. The emailed receipt indicated that I drove the truck 101 miles and that the truck had about half a tank of fuel. This is completely incorrect. I take pictures just because of things like this. Per my pictures (which I submitted to U-Haul when I called to complain) showed that I drove the truck a total of 54 miles - 54, NOT 101, the pictures also showed that the fuel was at 1/4 tank full - NOT half tank, I only used half of the 1/4 of the tank of fuel. YET, my receipt charged me for 10 GALLONS which totaled $57. The were other charges as well, like twice the moving insurance and twice the truck rental of $19.95. I called U-Haul and so far they’ve refunded me a total of $70.91. I’m still waiting for a call about the gas and other charges. I’ll NEVER, rent from this location again and for that reason, will never rent from U-Haul again. So disappointed and appalled of how a business owner can cheat people out of their money and the disappointment in U-Haul for not handling this issue swiftly. I’m not asking for money for aggravation, only for my money that this owner cheated me out of. My recommendation to all out there…take pictures cause without that, it’s your words against theirs.
HERLINDA G
Pioneer Muffler 11
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Ephrata, WA 98823
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Showed up, guy said he'd be right with me. Then another pair of dudes showed up with a piece of scrap automotive stuff and I just stood there until I said screw it and let him know the truck was over half tank and had to leave.
CHRISTOPHER MI received excellent, knowledgeable and very friendly customer service and attention From the manager of the Ephrata, WA U-Haul store.
WILLIAM RGreat place to rent from. The owner was very helpful. Thank Allen!
FOREST MService was great.an trailor I rented worked great...
JAMES V