This was hands down the worst U-Haul experience we’ve ever had—and we rent trucks weekly for our business, so that’s saying something. The vehicle we were given was absolutely filthy. Not just “normal wear and tear,” but genuinely disgusting. There was old, crusted food packed into the cracks of the seats, dried drips of who-knows-what all over the interior, and a general level of grime that made it obvious this truck hadn’t been cleaned in a very long time—if ever. It’s one thing for a rental truck to be used; it’s another for it to be completely neglected. On top of that, the truck itself was in terrible condition. It was clearly older and burned through gas at an unreasonable rate. Even worse, basic components were falling apart. The rubber lining around the door kept coming loose and literally falling onto my head while I was driving, which is both distracting and unsafe. The latch to the back door was so rusted that it had to be opened with a hammer—completely unacceptable for a rental vehicle that’s supposed to be functional and secure. The worst part came after we returned it. We were hit with a $450 charge for just three days and only half a tank of gas. We did not exceed the mileage, and there was nothing out of the ordinary about our usage. Unfortunately, I couldn’t stay during the return process because the employee was taking an excessive amount of time, and I had somewhere I needed to be. That turned out to be a mistake, because the final bill was a complete shock. We’ve rented from many other U-Haul locations without any issues, but this one stands out for all the wrong reasons. Between the unacceptable cleanliness, unsafe and poorly maintained vehicle, and questionable billing, this was a terrible experience from start to finish. We will absolutely not be using this location again—and I’d strongly recommend others think twice before renting here.
Jen W
Speedcheck
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Erie, PA 16505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Quick and friendly!!
RICHARD C