UHaul bait and switch scam. Reserved a one way rental from Poway to Temecula with 94 mile allowance in price quote and discounted rate for return to Escondido. The pickup location then changed to Escondido the day before even when reserving a week in advance, and the mileage allowance dropped to 30 despite still needing to drive that same distance to Temecula where the quoted mile allowance was more than 3x what they actually provided. Actual driving distance was even further due to the inconvenient pickup and dropoff locations different from reserved selections and going out of my way to return the truck to a further location. Final cost with tax ended up being almost $200, not including fuel for truck with 10 mile-per-gallon mileage. This Uhaul pickup location is primarily a liquor store in a seedy part of town with no dedicated rental counter and I would not recommend visiting it after dark for safety reasons. This was my first UHaul rental and it will also be my last, given the bait and switch situation that transpired.
Gary L
El Mexicano Market & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Escondido, CA 92025
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Customer Reviews
- 3.5 Average Customer Rating
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I sent my daughter there to drop off the truck, and I got billed an additional $83.00 for the truck
Gary HFelt weird dropping it off in the back of a liquor store. But it got done, clerk was very helpful.
Angel CThe fact they tried over charging me was really the main reason that I gave these rating
Tiara GWould be helpful for not just the customer but the store clerks as well if customers making reservation knew ahead of time somewhere during the reservation process that this location is primarily a check-in online/by phone location although they will conduct the check-in at the counter it's just a slight burden on the cashier as they have to contact the store manager and he/she has to manually redo the reservation themselves. Fortunately, if you happen to unknowingly select check-in at the counter the staff at this location are very helpfully and patient. Overall great experience the location is ideal as it was in close proximity to me, I give a 10/10.
MUSTAFAA B