The truck was not clean at pickup. There was trash and a coloring book in the back. The engine hood was not properly latched. I had to stop just after getting on the highway to get it to latch. They charged me 2 days for an 8 hour rental. Did not leave the booth to check-out or check-in the equipment. Did not say the charges just, “I’ll email it to you.” Will not go there again.
Thomas H
Carroll Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Essex, MD 21221
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkMishandling of the mileage of the vehicle.
Matthew HConvenient for pick up and drop off
patrice bThey are charging me for equipment that was not even in the truck . I told him there was no doiley or pads and he acted like he didn't understand. So I just got my receipt and its not right. If you dont get the equipment you shouldn't charge the person for it.
Tina N