This is the first time I’ve used a “remote” U-Haul location. When I sign up and filled out the on line document, I expected to be going to a building on St Rt 16 (Broad St), Pataskala, Ohio. The on line document/rental agreement that I thought I completed never sent a completion acknowledgment so I thought it didn’t go through so I called the location on St Rt 16 and was told to just come there and the paperwork would be completed. A couple days later I received an email that I would need to go to 181 Humphries Dr, Reynoldsburg, Ohio. I then called this location to make sure I would be picking up what I needed. The individual on the phone was not very friendly but rather a flippant attitude. The equipment I needed was there but was not in an area that I would not have known was U-Haul except the trucks were there. I showed up 15 minutes early thinking I would need to finish the paperwork. The gentleman wasn’t there and was on the way. I was confused because of no brick and mortar building. He got the paperwork done and told me that the truck had 5/8 tank of gas. The gas gauge when I got in and started the truck, said just over a half a tank of gas. I decide to just leave, I was tired of the issues. Needless to say I was charged for 2 gal. of gas. The inside windshield was spotted with something splashed on it. I’m done, I will not go back to this “remote” U-Haul location, or any other “remote” location.
Charles R
HTF Auction Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etna, OH 43068
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Customer Reviews
- 4.5 Average Customer Rating
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Truck was worn out ! Rear tires were loose ! Had to tighten up the best I could ! Front end is worn out !
Granville DSo much extra fees and nonsenses😡
HAFTU KNothing actually, everything and everyone was perfect.
DENISE JNothing that I can think of.
Dennis S