No Etna office. I had to call to get the agent to the place. Waited 15-20 minutes. He acted like I was to know how to attach the car carrier to the truck. The Lancaster office messed up my rental. 1 - I made the rental weeks in advance. 2 - called the day before and told I had to travel 17 miles away to get the truck and car carrier. 3 - my sister rented a truck the day before and saw a car carrier at the Lancaster office. 4 - I called the Lancaster office the day before and they confirmed that there was a car carrier for me for the next day. 5 - Day of the rental, the Lancaster office denied any available car carrier and I ended up driving the 17 miles for a car carrier. He said the Lancaster agent misspoke the day before.
sandra p
HTF Auction Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etna, OH 43068
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Thank you I will return again.
RICHARD Pvery good people. very helpful.
MICHAEL DThis is the first time I’ve used a “remote” U-Haul location. When I sign up and filled out the on line document, I expected to be going to a building on St Rt 16 (Broad St), Pataskala, Ohio. The on line document/rental agreement that I thought I completed never sent a completion acknowledgment so I thought it didn’t go through so I called the location on St Rt 16 and was told to just come there and the paperwork would be completed. A couple days later I received an email that I would need to go to 181 Humphries Dr, Reynoldsburg, Ohio. I then called this location to make sure I would be picking up what I needed. The individual on the phone was not very friendly but rather a flippant attitude. The equipment I needed was there but was not in an area that I would not have known was U-Haul except the trucks were there. I showed up 15 minutes early thinking I would need to finish the paperwork. The gentleman wasn’t there and was on the way. I was confused because of no brick and mortar building. He got the paperwork done and told me that the truck had 5/8 tank of gas. The gas gauge when I got in and started the truck, said just over a half a tank of gas. I decide to just leave, I was tired of the issues. Needless to say I was charged for 2 gal. of gas. The inside windshield was spotted with something splashed on it. I’m done, I will not go back to this “remote” U-Haul location, or any other “remote” location.
Charles RTruck was worn out ! Rear tires were loose ! Had to tighten up the best I could ! Front end is worn out !
Granville D