When I showed up to pick up my truck, it was not there. I waited on the phone for an hour to have them reassign assign a new truck which then took an extra 47 minutes for the person to come outside and clean the truck for me to be able to use. It was 5 feet shorter than the truck I had ordered so I was not able to move all of my things. And then when I showed up at my destination, the padlock I had also ordered was not included in the truck so I was not able to lock my truck at night then when I drop my truck off, I saw that I was charged for an extra 19 miles. I do not recommend doing self checkout with this company.
kehaulani i
Ilwoul GML Corp
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Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Peter SI had already chosen my return location when I picked up the truck but, later received a call from a general office, while on the road, asking me to return it to this new location on Seneca, which I didn’t know, was self return. The woman also said she would give me an extra day free to return it, but I was charged anyway for the extra day during the online return process, and had no personnel to talk to at that location. So, this return location experience not pleasant, was not easy to find nor helpful.
Donna PThank you,
Carolyn FFollow your instructions to have uhaul app downloaded before arrival, terrible signal location
THOMAS H