Check to make sure everything requested and paid for is available. I paid for an appliance dolly and it wasn't in the truck
Dean C
Cardinal Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euless, TX 76040
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Customer Reviews
- 2.0 Average Customer Rating
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Pick up location was in an area with poor internet access. The U-Haul app or website wouldn’t work. It took me an hour and half to get this U-Haul. The pads I ordered weren’t in the U-Haul and I couldn’t talk to anyone at this location.
Norma Darrived early for my pickup, but unfortunately, the process was difficult to navigate and frustrating. When I called the company for assistance, I was told they were closed despite there being plenty of time before closing. I also asked for guidance, but all I received was repeated uncertainty with responses like “I don’t know.” This location turned out to be very inconvenient, ultimately setting me back by 30 minutes. I hired movers and paid a significant amount to make my move as smooth as possible, but this experience made it far more challenging and costly. I feel that I was charged more than what the service was worth, and I did not receive the level of service I expected. Given this experience, I am disappointed with both the location and the results, and I will consider other options before returning to U-Haul in the future. This was by far the most difficult move I’ve ever had.
Sara FWasn’t there at store open, made me wait 45 minutes after my reservation to even start helping me. Was telling me I was checking in wrong despite needing the clerk to give me the keys to the truck.
Elijah LI had the absolute worst U-Hal experience ever! Before I even stepped foot to grab the U-Hal I had spent hours on the phone with them because my U-Hal kept being relocated. I was promised by an employee that it would not happen again and it did. I was told I would be able to get a dolly but when they relocated my vechile no dolly’s were in the area but I was still charged for one. My U-Hal was relocated 3 times to the most sketchy block of land in the middle of no where were a group of people lived. It took me 45 minutes to even get access to the keys because U-Hal had not approved my application yet. Once I got into the U-Hal it smelled like pee but we rolled the windows down and kept driving. We get to our first stop and come to see a mouse crawling around inside the front of the truck. The mouse did not want to leave and crawls under our feet inside the van. The next day the mouse pees again and so the U-Hal smells even worse. Then I go to return the truck the next day and again I’m in a super sketchy area that I felt so unsafe. 2 men came outside of there car to come chat with me and thank goodness the manager of the tire shop came to my rescue and saved me. Then I got charged twice instead of once for my U-Hal. Worst experience of my life!
Lilian H