Person at the drop off location wasn't helpful at all. Explained that I didn't get the moving blankets and they told me they couldn't help.
Doug M
Steeles Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairport Harbor, OH 44077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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This was the worst experience. They were not able to do anything.
Patrick JVery little communication from staff, did not check in the truck when I returned it. I contacted corporate, and they were less than helpful. Then I called the location back, who stated the guy who checks the trucks in was gone and they would have to call him at home. I was assured a call back and never received one. I ultimately did get a receipt 3hrs after returning the truck (which was too expensive anyway)
Adam L10’ U-Haul had no place to attach the dolly.
Chad MThe worker didn’t know how to check in the vehicle and the app check in was not working. They directed us to take the truck to another nearby location which we found upon arrival was already closed. We had to go back the next business day early in the morning to move it once again back to the original drop off point but the representatives still couldn’t check us in. It took 6 days for my rental truck to be “checked” back in and my final receipt provided. Why would a business offer rentals if you don’t know how to do the paperwork that comes with them.
Morgan S