We have rented/picked up from this location earlier this week the personnel was very helpful and friendly and very pleasant and straight forward. I gave 5 stars and responded yes to the other questions because of this encounter. Dropping off at this location-I called in advance to let the representative know we were on our way and had to stop to fill up the tank as it was close to our drop off time and she stated we were fine. We arrived to drop off, the rep was not pleasant appeared to be disturbed about something and felt rushed and indicated my receipt would be emailed. Our receipt showed an extra day charge, no mentions of this on the phone reason I called before drop off. I then called to inquire on my receipt the extra day charge and the rep appeared that I was arguing with her and the charge is what it is. Very disappointed as we rent from uhaul once a year and this location is about 5 min from our home. If the extra day charge would have been communicated directly I would not be addressing this matter. I truly understand bad days at work. The disappointing customer service at drop off and and phone call does not sit well with us. We will have to consider another location next year. Thank you for your business!
ROSA P
Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Falcon, CO 80831
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Customer Reviews
- 4.5 Average Customer Rating
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The location was clean and organized. The staff was friendly and very helpful.
Christine BMy experience with the representative was very good. She was polite, professional and got my equipment hooked up quickly.
KEVIN SIt was simple to drop off after hours.. was easy and I was out of there quickly.
toni bVery nice and helpful, will definitely be back if I need another trailer.
GEOFFREY M