Lindsey, desk manager, was very helpful and expeditious. I will book future UHaul reservation at Michigan Storage. She was great!
TOMISLAV M
Michigan Storage Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Farmington Hills, MI 48335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I would like to share some feedback regarding my recent experiences at your location. I rent trucks from your facility at least once a week, and over the past four weeks I have continued to choose your location because my storage units are nearby, making it very convenient for my business. Unfortunately, my interactions with one of your employees, Lindsey, have been consistently disappointing. She is a new employee. I have found her demeanor toward me to be discourteous and unwelcoming. As a loyal customer who brings repeat business to your location, I expect to be treated with professionalism and respect. At this point, I no longer feel that my business is valued or appreciated. Because customer service is extremely important to me, I am seriously considering taking my business elsewhere. I do not mind driving a few extra miles to rent from Penske or another company if it means receiving a more positive and respectful customer service experience. I wanted to bring this to your attention because I believe feedback from loyal customers is important, and I sincerely hope this concern can be addressed. I would much rather continue doing business with your location, but that will depend on the quality of the customer experience moving forward. Thank you for taking the time to read my concerns. I appreciate your attention to this matter and hope to see positive improvements. Warm regards,
Regina TEasy to pickup/ drop off, the ramp on the truck was very nice. Overall good unit.
Randal WJay was great and attentive.
DAVID GThe associate that assisted with my rental was amazing. I do remember her telling me last Wednesday was her last day, however, I wanted her exemplary customer service to be recognized
Erica B