It should be easy to understand that customers rent trucks for moving, so if they order supplies they actually need them. Someone called, sent me to another location, that one didn't have the truck I rented. I got to the new location and they told right away they had no furniture pads and haven't had them. I expressed that I was moving that day and wasn't happy. You just added a new trip and expense, wasting my time and maybe money on the day I was moving. She said she would call the Uhaul rep to see if another location had them and I didn't even get an answer from her after that call. She just stated he doesn't do his job and continued the check-in. She then asked me info I already provided online and didn't have off the top of my head like the address of where I was dropping the truck off in the town 5 hours away I haven't been to. Your site told me the boxes would ship, so I didn't want them, but the store had boxes and didn't have the pads that it said they did. Overall it wasn't a great experience at all. I don't know how much blame goes to the lady at the shop. She didn't have the website info I already gave and the person she gets supplies from acted like it was a bother to even address what you didn't have that i needed with her telling me she's been trying to get them for weeks and can't. If you don't have them great but the last thing I want is to find out 30 minutes before i pack a 4 bedroom home and move it 5 hours away is that I'm short all of the padding and since i live in a small town it's nearly impossible to get. The first lady that called from Uhaul to go over my order just ran through that i had to go to a different place to get the truck, here's docs i need done, and have a good move, and that was it. For a $600 order someone could make a phone call or check stock to make sure they had what i needed and at least let me know. I don't expect you to have them, out of stocks happen, but multiple people just took my info and pushed me along till i got to the rental place and then told me you didn't have what i ordered at all and made it feel like i was demanding too much for asking for what I said I needed. I won't use Uhaul in my home area again. Everyone was more concerned with getting payment and passing me to the next person that fulfilling the needs i had.
JOSEPH M
My Mechanix LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Farmington, MO 63640
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Everything was perfect. Equipment was clean and working properly and ready for me when I arrived. Staff were professional and efficient to help me with my needs.
MICHAEL SEasy to return truck
MATTHEW BI was gonna hit it with the pressure washer before returning it, however it took longer than I had planned on. A lot longer. Great people I've rented vans, dollys, trailers you name it.
JAMES PGreat experience. Friendly and quick check out. Easy drop off and great customer service.
Scott W