The inside of the retail store is cluttered & the counter area to complete the U-Haul contract & payment is very small with a makeshift countertop made of plastic totes & cardboard, which isn't convenient nor comfortable, especially with other customers in the store. A dedicated professional-looking space is needed for the U-Haul service. The inside of the cab of the truck was not clean, plus the seats & floor had food crumbs from the previous rental, I believe it was potato chips. There was only a half a tank of fuel, which wasn't too critical because it was more than what I needed. I returned it with a half a tank, by adding $10.00 of fuel. The most critical issue with the truck was the rear roll-up door. It was very difficult to close. The last 6 to 8 inches were almost impossible & required a lot of force to close all the way to the floor so the latch could be secured. I believe the door rollers & track need maintenance, likely more lubrication but it definitely needs to be looked at. I had good luck renting U-Haul trucks in the past but this experience was not good.John H.
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(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fergus, ON N1M2R2
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- 4.0 Average Customer Rating
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Great experience all around!alison S.
Provide furniture pads within UHaul truck, with no added cost. Loading door would not latch easily, and components are becoming rusted.Benjamin H.
My pricing did not make sense and I'm still waiting to hear back about my total chargeLisa T.
The staff at this location are really fantastic. I rent there often and I am always pleased with the service.DONNAL D.