Employee working at this location seems bit rude.
Baljit S
Quick Pick Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fergus, ON N1M2R2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was, without question, the worst U-Haul rental experience I have ever had. After completing the check-in process, I asked the employee if he could assist me with attaching the trailer to my truck. Instead of offering any help, he immediately told me that I needed to install it myself. I didn’t argue. I went outside and genuinely tried. After struggling for quite some time, I still could not get the trailer properly secured. I returned to the office and politely explained that I had never installed this type of trailer before. I also told him that every other U-Haul location I had rented from had either installed the trailer for me or at least shown me how to do it safely. I wasn’t asking him to do all the work—I was simply asking for basic guidance. His attitude was dismissive from beginning to end. He first claimed that he was “too busy” to help, even though there were no customers waiting and he appeared to have nothing else requiring his attention. He then told me that he didn’t even know how to install the trailer himself. That response was unbelievable. If an employee working at a U-Haul location cannot—or will not—demonstrate how to safely attach the very equipment the company rents to customers, that raises serious concerns about professionalism, training, and customer safety. After being left completely on my own, I eventually discovered that the coupler adjustment bolt had been tightened so excessively that it required significant force to loosen before the trailer could be attached correctly. Had the employee spent even one minute providing basic instruction or assistance, this entire frustrating situation could have been avoided. Towing equipment is not a minor purchase or a simple retail transaction. Improper installation can result in serious property damage, injury, or even loss of life. Refusing to provide even minimal guidance while renting safety-critical equipment is irresponsible and falls well below the level of service customers should expect from U-Haul. I left this location feeling frustrated, disappointed, and honestly concerned for future customers who may have even less towing experience than I do. Based on my experience, I cannot recommend this location, and I will also be reporting this incident to U-Haul corporate for review.
RUI ZYour prices are so much now!! I’m still waiting for my deposit since I paid debit
Gregory BI hate uhaul
Thomas DParking break alarm and no veridication by dealer. Poor service. Already filed a diapute on charges
kapildeo r