Over charged at front desk
Jonathan C
Kingsland Pac-Ship & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingsland, TX 78639
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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William DShe was sweet but the pickup place sucked and had got ticked and had to spend money i didnt want to my kids where scared
Charlotte rThey were closed when I got there, so can't speak to helpfulness.
Chris LSo I don’t want to blame the store owner but U-Haul definitely dropped the ball. First off when I reserved the truck they advised I may have to drive up to 25 miles to pick up a car transport. The day before pickup they advised that I’d have to drive 80 miles for it. A billion dollar company should be more equipped and the inconvenience cost me two days which I had to pay on my own to my apartment. We had no choice but to drive the 160 miles and get it but when we got there it took almost 2 hours for me to get dispatched due to a horrible signal and uhauls checkout system. Once we were dispatched I started driving home and 30 minutes later I get a call saying I have to return the equipment due to an e-alert so I then stopped and had to call U-Haul and that took another hour. Come to find out, an emergency contact was listed on my contract so that’s why I had to bring the truck back. Thankfully a rep named John assisted me to where I could stay on the side of the highway until they worked it out. Although I was compensated with a discount and a few extra days this entire experience was aggravating and frustrating and I’m disappointed in U-Haul.
brian l