Very disappointed in customer service. Misleading with no follow through. The business where we were scheduled and confirmed to pick up our Uhaul truck was closed upon our arrival. We were not notified of this nor we were able to obtain the keys from the lockbox. We spent hours on the phone with Uhaul customer service representative, Nikkole Bower who promised a 200 refund on original payment for the hassles. We had movers scheduled who had to wait 2 hours for this issue to be resolved which included hunting down the owners to the business where the truck was located in order to finally get into the lock box. I have spoken with Uhaul 3 times now and am not getting any help or response.
Kristie K
Frontline Towing And Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Howard City, MI 49329
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Gregory MI've moved 4 times in the last 2 years. I've used U-haul every time. This was the absolutely easiest, fastest and most friendly U-haul experience of the 4. I HIGHLY recommend the Howard City location. Britney was awesome!
GALE JService was great. Thank you
Randy KThis location was super convenient for our needs and the staff was helpful and friendly. Their office was welcoming and pleasant.
Angela M