Overall, my experience with uhaul was absolutely abhorrent. I had made a reservation for a van at 2472 Knapp St, Sheepshead Bay, NY 11235. I received an email reminder and confirmation prior to reservation day. I called them an hour before and spoke to a representative. He said there were no vans available and suggested that I rent a truck for only 15cents more per mile. I told him that I made a reservation for a van for specific reasons. It is a shame to up charge me as well. I contacted uhaul customer support and was able to find another location for a van. When I made it there, the representative at the desk said that the website was down. We waited 30 minutes to get the keys. Upon opening the van, there was a stench of manure as if an animal had been there. The uhaul was dirty in the driver and passenger area with used tissues and empty bottles everywhere. When opening up the back area, the manure smell was even stronger. I found dirt, animal feces and feathers in the van. I had to buy a plastic tarp to cover the floor so that I could move all my belongings from one place to another residence. When I completed my move, I returned the van and shared what I found with the representative at this location on Coney Island ave. He apologized. This experience was unacceptable and I had to purchase something to cover a feces covered floor of a rental. I don't even understand how this company can continue with all of this negligence.
Linda C
Subhani Enterprises Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flatbush, NY 11230
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- 4.0 Average Customer Rating
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I want to thank you for your professional work with clients, from now on I am a user of your services and I recommend you to anyone who asks about your services. My respect and pleasure to you.
ENES CPickup was quick and smooth, they were flexible with my needs and return
Austin BThis locations dealer is very nice Thank you
HAROON MIt was a bad experience. Couldn’t find vehicle at rental location and there was one no at the location to help. A rep from your online chat service was able to tell me where the vehicle was. Why not just provide the the gps location of the vehicle in your app
Jacob M