The Florissant location was helpful and friendly. I appreciated the advice.
Becky B
Outpost Feed and Ranch Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florissant, CO 80816
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Customer Reviews
- 5.0 Average Customer Rating
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Bruce was so amazing! Very knowledgeable and helped me make sure my Jeep was secure on the trailer! I am so thankful for him. He went over everything and made sure I understood every detail from the rental contract to the truck and trailer. I couldn’t thank him enough.
Laura JThe owner of Outpost Feed was very helpful hooking up the trailer to my truck
john kEveryone was very helpful.
Todd MThe rating that I have given to the Florissant location is not at all indicative of the initial encounter I had with U-Haul for my pickup. The Florissant location did an excellent job of fixing a problem that never should have happened. I was originally scheduled to pick up the 5 X 8 covered trailer in Elisabeth Colorado at 0900. This location is 45 minutes North of my house. I arrived at 08:45 and was informed that the trailer I was supposed to pick up had not been dropped off by the previous customer and was currently 19 hours late. After numerous phone calls I was told that the only trailer I could get was in Florissant Colorado. This location is an hour and 10 minutes South of my house (an hour and 55 minutes from Elisabeth). Picking up the trailer took 5 and a half hours out of my day. Your company has a serious communication problem. Your notification process in cases where the trailer to be picked up has not been returned by the previous customer does not exist. The $50 credit for the trailer was appreciated but didn’t even pay for my gas on the day of pick up much less my time. Would I recommend using U-Haul at an of my friends? NO!
Pat W