They told me they didn't have the rental i reserved and it was in the parking lot and someone's else was renting it the next day and that I needed to pay more and take the bigger truck which I informed then that was not happening I reserved the one in parking lot a few days before he still was giving me issues saying it's reserved for someone tomorrow at 10am I have it reserved for me to use for 24 hours I ended up calling uhaul and he magically decide I can have the one I reserved I definitely do not recommend this location and will Not use again from here the process for getting the truck took an hour for no reason.
JILLIAN F
One Stop Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80918
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Customer Reviews
- 4.0 Average Customer Rating
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Amazing customer service! They went above and beyond to help me, even assisting with booking my U-Haul pickup. Everyone here is so kind and helpful. I definitely recommend visiting this location for the best service in town!
UMANGKUMAR PBetter clean and maintenance to the unit would be great
Jerardin LEasy to drop off at this location which was very close to the apartment that we moved into.
KELLY HIf you are going to charge people for an extension, please make sure every charge is properly explained. I was informed a day extra would be the cost of the truck, but then they also charged me for an extra day of many MANY other things. Absolutely horseshit. I don't mind paying extra if you are honest with me. I will certainly be telling everyone I know how trash of an experience this was.
Kasey H