My experience was terrible. I reserved a U-Haul truck from the location next door to my townhouse community more than a week in advance. This would have meant less than 10 miles of total truck usage. However, on the morning of my rental, I received a call telling me that my reserved truck was not available at the requested location and that I would need to drive 6.5 miles just to pick one up. When I arrived at the new U-Haul location, I received another call from customer service saying I was more than 15 minutes late, even though I was standing in line at the gas station waiting to be helped with the U-Haul pickup. Once I finally got to the clerk, I was told the truck was not available because the system had already assigned it to an out-of-town move days before. He said it was never listed as a local rental and not sure why they sent me to that location. I then had to call U-Haul again to ask how they planned to make this right, and I was told I would need to drive to yet another U-Haul location 5 miles away from the one they had just sent me to. Overall, this was a terrible and frustrating experience with U-Haul. If a reserved truck will be released after only 15 minutes, U-Haul needs to be transparent about that policy at the time of booking so customers are aware of the company’s internal process
Evelene K
One Stop Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80918
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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One stop is the best place to get a U haul in colorado springs
Diego GLove this place! They are always friendly and treat you with respect and kindness and very easy to do business with. I would definitely go there again.
Trinity MGreat service from a great location. Quick easy fast. Couldn't ask for more!
RASHAD SOverall an excellent experience. Trailer performed above expectations. No problems at all. Drove like it wasn't even there.
Michael S