Most unprofessional, inefficient process a customer could go through. Dealing with uhaul has been the biggest nightmare of my life. I made a reservation 5 days in advance. And when I show up, they claimed to have no 15 ft trucks. Although I counted 6 on the lot in the current moment. I said okay, where can I get one? They proceed to send me 20 miles up the road to retrieve a 10ft box truck. And in doing so resulted in having to make 3 trips. This increasing my miles. All while "being helped" by a very unhappy employee, whom mentioned repeatedly that he couldn't wait to quit his job. And his two co workers agreed. And the regional lady who can see what trucks they have available in the region, also agreed. Not to mention SHE WAS ON SPEAKER PHONE TALKING BAD ABOUT HER EMPLOYER. Moving on to business, the TWO HOUR DELAY cost me 250$ in labor and profits. Not to mention the extra 80 miles I had to drive to compensate for the small truck. All of this, after having made a reservation 5 days in advance. I'm going to figure out how to contact Cory Strahan and he's going to hear about my experience. I'm not done, I want 75% of my bill AT LEAST refunded.
Ronald T
B&C Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Floyds Knobs, IN 47119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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B&C Auto Great guy to work with and well maintained trucks.
LISA REverything was great
LISA RMy return process could have been better. I rented two identical trucks and the return process would not tell me the equipment number so I could be sure I was uploading photos of the correct vehicle
Conrad SThe location was not open even though the door stated 8a-2p on Saturdays. We arrived at 10am and no one was there . I had to download the U-Haul app and completed the return my truck option. This was a hassle and an inconvenience .
ANDREW M