The location and equipment per se, were not the issue. I made my reservation on line for a 15 foot truck, as close to Gulf Shores, AL. AT LEAST three times U-Haul changed the location to a different location, further away from my house. Twice I called and spoke with a live person to switch back to the original location or someplace closer than Foly, AL. The night before my early morning pick-up, not only did the location change again, but this time U-Haul also changed me to a smaller truck which could not accommodate my furniture and required me to make two trips which doubled my cost. I am NOT a satisfied customer and would appreciate a partial refund of the mileage for the second trip - 62 miles. Please refund the money as soon as possible. Questions? 251 599 1828
PATRICIA B
Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Foley, AL 36535
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Customer Reviews
- 4.5 Average Customer Rating
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Get that person out of there I told her that I would return the truck the same day and she put down 2days what I freaking rip off
JAMES TVery convenient. All of the staff that I came in contact with took the time to hook up the trailer I rented and explained everything about it. They also took the time to explain the tire straps and safety chains.
MICHAEL SDrop off location staff excellent. Met me in the yard when I got out of the truck. Quick inspection. I was through in less than 10 minutes. Grest job.
KENNETH BI had a lot of issues with this truck. The brakes need to be checked and the engine really struggled. At times I could barely get past 20 mph. I had a service light pop up twice but then go off before I could see what needed to be serviced. The whole experience with this truck made this move way more stressful than it needed to be.
ELISA S