They were closed though I had a reservation. Then they charged me extra for fuel when I left it with the same amount of fuel as I started with, actually, some extra.
WENDY P
Folsom Dam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
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Customer Reviews
- 3.5 Average Customer Rating
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There was nobody there when I went to get my equipment and when he showed up he didn’t walk me through the online check in process to I missed the window to upload photos. The gentleman who hooked up the trailer didn’t tighten the hitch and the chains were dragging on the ground. I had to re-do it to make it safe. Upon returning the trailer the staff was again absent, then not helpful. The location was convenient but the assistance was lacking.
TED CProblems started before pick up at this location. Having made a reservation about a week in advance requesting the pickup be at our local location, we got a call the day before pick up that we would now have to travel 45min one-way if we wanted the same set up. The woman on the phone stated I should feel lucky that we could even get this combo at all as transports were in short supply. I did not feel lucky. She did her best to rectify the situation by finding the combo slightly closer. So with few options and limited time, we accepted. Now at the Folsom Dam Market. Its a market and, if I had to guess their priorities are not the safety and maintenance of trucks and trailers nor customer service. The box truck drivers seat was very loose ....some nuts were backed off the stud about .5 inches. The attendant did his best to fix them on the spot but could not reach all of them. I drove to Reno on a loose seat. The trailer looked fine from the quick walk around at the market. The tie downs were all twisted and waded up in a ball, it hooked up fine and pulled fine. On move day the last thing you do is load the vehicle. Those waded up straps turned out to be completely torn and too short to reach the rachet. Its late, I'm completely loaded and now have to go invest in my own tie downs at harbor freight and barely make it there before they close. Now on ground in a harbor freight parking lot fixing an issue someone knew about but decided not to tell anyone. I made it safely to Reno just before midnight.
STEPHEN Wbetter customer service.
FERDINAND AVery slow and inattentive service.
DONALD B