Have the worker be working if a rental is scheduledKenneth W.
Moving Truck Rental in Folsom, CA at Folsom Dam Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Folsom, CA 95630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Great location, fast service and as it is also a gas station very easy to fill the tank up before returning the vehicle.Bruce A.
Horrible location, they charged us for gas and they weren't supposed toSteven Y.
I had an issue with my first pick up location and had to go to this location. I reserved a 15 ft truck and then while I was waiting in line, they gave my truck to the angry person in line ahead of me. She reserved a 10 ft truck and got my 15 ft truck. I had to take a 10 ft truck two hours after my original reservation. They said that I could bring the truck back 3 hours late and that they would discount the miles, since I had to make multiple trips with a smaller truck. There was no paperwork for me to sign at all. No contracts or paperwork at all. And no one to help me with the return. There was no discount at all and I think I ended up paying more than I thought. The whole experience was bad and I need to review my invoice to see why it was more than I anticipated. I will never rent a uhaul truck again.Jon H.
Have mileage and gas verified at pickup and drop off by UHaul attendant. Have trucks cleaned before service.KENNETH B.
Filled the truck full of gas ($20), found out I didn't need to as if there was still 7/8 of a gallon remaining I didn't need to fill it up. They wouldn't compensate me for the $20 in gas I paid rven though I used their gas station.Jeffrey T.
Hard to find and sketchyJoseph F.
The customer service was a disaster. And I still have not received my receipt. Wrong truck assigned. He argued with me and then after doing so admitted he was wrong and gave me Wrong truck. Was not even using My reservation or name.Karen Z.
Didn't get truck checked in timely by facility staff.Catherine B.
They are not really a Uhaul store. Took a long time to rent the Van. He also had to work the register in the gas Station. He went back and forth. Very annoying . The door of the side van did not work. I should of checked it but i checked the back door instead. I found out when i got to the storage unit and tried to open it up. I did call him to tell him about it. I took a week to close the contract and someone from Uhaul called me and asked when i was going to return it. I was embarrassed from the call, but I had already return the Van that day. She did follow up for me and got it taken care of. TomThomas B.
When we arrived to do self check in, the tuck was there our reservation was set for 8:30 but when we clicked to check in it said the truck would not be available until 11. The person at the desk was able to get everything sorted out with in 15 min. Then there was confusion b/ we were told we could drop the truck off at any location but when we called a different uhaul we were told we could not do that. So just communication issues with pick up and drop off influences our rating.Jay R.
Headlights were out of adjustment.Thomas C.
using the on line check in system was cumbersome but I understand and muddled through. when I went up to the counter there was a line and the reason there was a line is there was some fool who arrived after me (I was struggling thru all the online steps on my own) and walked up to the cashier to have him help him thru each step. ridiculous. I had to say "hey I did that all already, can I get my truck" I still had to wait while the fool needed handholdingChristine S.
WHEN WE ARRIVED, WE WERE TOLD THAT THEY NO LONGER DID UHAUL CONTRACTS AS OF LAST WEEK. I SAW A TRUCK IN THE PARKING LOT AND SHOWED MY CONFIRMATION NUMBER. THE EMPLOYEE CALLED HIS BOSS WHO THEN WAS PUT ON SPEAKER. THEY SPOKE IN A LANGUAGE THE WHOLE TIME I DID NOT KNOW. SOMEHOW THEY FOUND MY RESERVATION AND I GOT MY TRUCK. THERE WAS LESS THAN 1/2 A TANK OF GAS IN IT, WHICH WAS NOT GOOD BECAUSE WE HAD A LOT OF DRIVING TO DO. THE CUSTOMER SERVICE WAS NOT WHAT I EXPECTED AND IT DELAYED US A LOT DUE TO THEM "NO LONGER USING UHAUL CONTRACTS". I WAS DISAPPOINTED BUT AT LEAST I GOT THE TRUCK. THEY ASKED US TO RE-DO EVERYTHING THAT I HAD DONE ONLINE SUCH AS NAME, PHONE NUMBER, ETC.Ryan E.
Have 2 clerks. There was only 1 clerk who was also the gas station cashier and spoke very poor english. He kept stopping our process to assist other customers which caused him to lose our information multiple times and the whole process to drag on for an hour which caused us to miss the retun deadline for our rental car and pay extra there. He also entered our information wrong and even though I asked him directly if the rental was for 12 days and he said yes he inputted it on the contract as a 2 day rental.shai B.
You have to watch out for this location, they had charges that are no requested. Before getting the truck the staff member expected me to unload the equipment in the back of the truck before taking it when I didn't need or request items. This location leaves your personal information on the counter when this location is a gas station/fast food chain and has a lot of public access to see your information. Very thankful for U-haul customer service in refunding the charges. Highly don't recommend this location.charles B.
They were ok just busy.robin T.
I wish there was signage saying that this was a U-Haul Rental center There was only one U-Haul rental truck If that truck wasn't there. It would've been very hard to find this locationTERRY G.
HORRIBLE!! When I picked up my truck the associate asked if I was returning to the same location, I said no I was returning to Yuba City and he said ok. The truck I reserved was a 17', yet I ended up with a 15' truck, which in turn caused me to take several more trips than expected and I had pay movers twice. When I called to extend the rental I was told I was to drop off at the same location I picked it up from and if I was to drop it off at a different location they said no because that location owns the truck. I asked to speak with someone who could help me. The following day I got a call from the district manager who was incredibly rude, and accused me of trying to get the rental for free from the start of the call, never once did I ask for anything OTHER THAN to change the drop off location, which he told me if I did drop off in yuba city he would charge me hundredsof dollars in fees. The call ended with him threatening to ban me from renting from uhaul ever again (not a big deal, plenty of other truck rental companies out there, many of them are much more affordable AND the actually provide CUSTOMER SERVICE). Because I had to wait for a ride to return the truck since I was not expecting to have to go back out to Folsom to return the truck, I called customer service to extend the rental a day, who said they had to call the district manager for permission. I then explained to the customer service agent what had happened and that he would not help me. She assured me that extending it a day would not be a problem and called him anyway. When she got back to me she informed me that I had to return it now or the district manager would report it as STOLEN!!! How could that be when I called to extend it! The district manager is unprofessional, a bully and has no business being in a position of authority. I called corporate and never received a call back, therefore, I have filed a complaint with BBB. Not to mention the truck had it's windshield taped one, was filthy and full of trash when I got it. Also, upon return they used a "APP" to determine the gas level on an old truck, which I am positive is not compatible with any sort of gas tracking app to try to over charge me for gas. Thank goodness I had my gas station receipt and took pictures of the gas gauge upon return showing I had filled it up to the specified amount so they could not get away with it.shannon M.
Have rental equipment that was reserved available for the customer at the same location instead of sending me to 3 different locations at 3 different times. That really jacked up my moveandrew O.
I have already created a claim ticket with customer service for a manager to call me. Waiting for the callBraun C.
He made me pay him an additional $10.00 in cash. I asked for a receipt and he didn't want to give me one but I insisted so he gave me a receipt for $10.00 and rang it as groceries. I saved it. The truck was not ready when we got there.BRUCE T.
I waited for one whole hour to be checked out and another 1/2 hour to be checked in. I would not recommend this Uhaul location to anyone and do expect a call and or refund from a manager of your company.for all of my wasted time.erich H.
Booked a week in advance. Keys were not left out for my app pickup, had to wait 3 hours for them to open. Gas tank was empty, tried to give and charge me for equipment I didn't want and turned down a few times. Truck was full of trash in the cab. Employees seemed clueless on how to sign out a truck. Pretty sure they had someone at home do all the paperwork and printed her email for me. Mileage was wrong on paperwork and tried to charge me for an extra 54 miles.Erin B.
I had a problem with rental rate that was promised due to not being able to have a truck from the Gilroy, CA area. They lowered my rate from $430 to $390 but was not shown on the contract when I picked it up. I did not notice until I had left the rental facility. Shantel (sp?) at your AZ call center found the reduction in the notes and was very helpful to get the $40 credit back on my card. I have rented three units so far with another 2 more to go with this move, so I know UHaul very well and you have been great to work with.dennis B.