The owners of the shop were not professional. My pick up time was at 4:30, and I showed up 10 minutes early and was not assisted until 5pm. Additionally, the owner was applying extra charges onto my reservation such as: helpers and etc, and did not ask if I needed them or not, instead just added it into the total cost. And the owner could not explain the additional $100 charge that was being used as a deposit and just said “that’s the way how the system is set up”. I would not recommend this location.
NOU L
Folsom Dam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
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Customer Reviews
- 3.5 Average Customer Rating
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Not very customer friendly. Had to wait 20 minutes to pick up vehicle because the clerk wasn’t there so someone else a cashier (Ahmad) who was nice helped us. When we returned the vehicle the gentleman that helped us only took the keys and looked up my reservation and said we’d get an email with the costs. He didn’t even go check the vehicle in nor confirm it had gas or the mileage while we were there. He was very rude and curt. We received our receipt via email the next morning (today), 17 hours after returning the vehicle.
JAN RGreat service.
ELIZABETH PWould have been above average if the A/C in the truck worked
DANIEL RThey were closed though I had a reservation. Then they charged me extra for fuel when I left it with the same amount of fuel as I started with, actually, some extra.
WENDY P