Owner was friendly and easy to work with throughout the rental.
DAVID M
Fort Defiance Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Defiance, VA 24437
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThere should be someone that understands and speaks english as a primary e. I do not like hoy you have to check in the drop off. This should be able to be done by phone or a person on site
PHILIP FSmooth sailing at the drop off location.
Christy JI had called 2 days before my reservation pick up to confirm the reservation, and I asked which address to pick this up from, because I was reserving in Harrisonburg, VA but I thought there were a couple of different locations in Harrisonburg. I spoke to a nice guy who confirmed my reservation and I was told to pick up from the main Harrisonburg, VA address on 145 E Kaylor Park Drive. I got there on the morning of my reservation and the lady there told me that they did not have a truck for me and that I was supposed to be picking up in Fort Defiance. She was not at all friendly or helpful or sympathetic. So I had to drive an additional half-hour the opposite way from where I needed to be, and then when we got there, the little gas station had one truck, and the check out process took almost an hour b/c the only option the guy had was through the app, and the app would not work to load our drivers licenses or my card payment. It was a nightmare. I had movers waiting for me for almost an hour because they couldn't do anything until I got back with the truck.
pagie bPut gas in and we only used it for was 11 miles ! I pulled up to gas pump put extra gas in! It was above 1/2 tank. What I was told by the man. Called him and he was very rude ask if I took a picture of the gage ? I said you told me 1/2 tank and pulled it up on his phone. I was charged for gas and almost $12 so that was $22. For 11 miles. Not sure that he could be trusted again.
michele r